Report a fault
Report a fault
Use Invida Resolve to submit requests and receive updates
Report online
Use Invida Resolve in your web browser.
No download required.
Use the app
Download to your device.
Report it right - follow these steps
Choose the correct location
Select the right building or block, floor and room.
Add a photo
A clear image helps us understand the issue more quickly.
Describe the problem clearly
What to say: "Shared bathroom toilet in Block A, Flat 12 won't flush. Water rises when flushed. Started this morning. Photo attached.
What to avoid: "Toilet broke."
Check before you send
- Has it already been reported?
- Is the fault in your room, or in a communal area you have seen yourself?
- Please don't submit tickets for friends or colleagues in other locations.
What if it's an urgent issue?
Urgent issues should always be reported via Community Safety on +44 (0)24 765 22222. This includes:
- Flooding
- A smell of gas
- Dangerous electrics
- Major security concerns
These should be reported through the emergency route, not as a routine job.
Need help getting started?
If you're unable to download the Invida Resolve app, you can report a fault online using your web browser.
Simply access the from your device.