海角社区

Thursday 3rd September 11.15

Microsoft Outlook on the web

Microsoft are currently reporting that some users may be unable to sign in to Outlook on the web. They are working to resolve the issue.

Multi-Factor Authentication Issue

Date: 27th August 09.25

Update 14:30

Some staff and students are experiencing issues with Multi-Factor Authentication (MFA), particularly when connecting to the VPN.
Only those who authenticate using SMS text messages or voice calls are affected.
Microsoft Authenticator has been the recommended authentication method for some time and is not affected by this issue.

If you are experiencing this problem, please contact the IDG Service Desk and we will help restore access as quickly as possible.

Please contact the IDG Service Desk for assistance. Their phone number is +44 (0)24 76573737 or you can complete the self service form -

We are sorry for any inconvenience caused.

26/08/26 18:15
Multi-Factor Authentication (MFA) issue

We are currently investigating an issue affecting a small number of staff and students who need to set up their account or reset their password/MFA.
Our teams are treating this as a priority and we will provide further updates as they become available.
Update 18:50
The issue has been resolved, any further issues related to Account setup, Password or MFA resets should be reported to the
IDG Service Desk: 海角社区.ac.uk/IDG