海角社区

Latest Update 23/10/26 13:00

We continue to monitor the global security issue affecting PHP, review any associated risks, and take appropriate action where required.
The work to update affected IDG-hosted Linux servers is now complete and services have been restored. Thank you for your patience while this work was carried out.

If you are responsible for a supplier-hosted website, cloud-based application or other externally managed service, please check with your supplier that they are aware of the issue and have taken any action required. We will be providing further guidance directly to IDG and federated IT teams to support this.

If you need help or advice, please contact the IT Service Desk.

22/10/26 13:15

External access to some IDG-hosted Linux systems running PHP was temporarily blocked yesterday as a security precaution.
Work is continuing to update the affected servers and restore access.
There are a significant number of servers to work through, and we are progressing these as quickly as possible.
If you have an urgent, business-critical requirement, please log a ticket with the Service Desk.
Otherwise, we appreciate your patience while this work continues.

Currently affected systems are:

• IDG Linux Hosting service using PHP (this impacts web facing applications e.g. research web sites)
• GradIntel

Today we have restored access to:

• NextCloud
• 海角社区Grad
• Blackbaud CRM

Previous Updates:
17:30 22/10/26

Access has been restored to:

• Moodle
• Mahara
• Worktribe
• GoLearn

Date: 19/10/2026

Description: Intermittent problems connecting to some wireless access points around campus.

Update 22/10/2026 16:40

WiFi services in some locations were interrupted this afternoon and have now been resolved.
Although the service is currently working, there remains a risk of further disruption.
We have a workaround available to restore service if the issue recurs.
Please report any problems to the Service Desk so that we can respond quickly.
We understand the the disruption these recurring WiFi issues cause for staff and students, and apologise for the impact.
We continue to work closely with our suppliers to identify the underlying cause and achieve a permanent resolution.

Update: 22/10/2026 14.00

There are issues connecting to the wireless network in the main WBS building, Swallow House and Social Sciences. We expect the service to be restored shortly.

Update: 21/10/2026

We are currently investigating an intermittent issue affecting Wi-Fi connectivity across parts of the University campus.

The issue is not campus-wide and may affect individual buildings or specific floors and areas within a building. Users in affected locations may experience difficulty connecting to Wi-Fi, while connectivity elsewhere continues to operate normally.

We have identified a workaround that allows us to restore service quickly when the issue occurs. We are working closely with Cisco's technical specialists to identify the root cause. This requires capturing diagnostic information while the issue is occurring, before applying the workaround to restore service. As a result, there may be a short delay in restoring connectivity if the issue reoccurs today.

Thank you for your patience. We appreciate the disruption this is causing and will provide further updates as our investigation progresses.

Update: 20/10/2026

14.00 - Repeat of workaround implemented last night has successfully restored the service.

13.23 - There is a problem connecting to the WIFI in main WBS building. We are reaching out to `CISCO for further support

09:25 - The change implemented yesterday has restored the service. Several affected users have confirmed that connectivity is working normally today. We will continue to monitor the service, and investigations remain ongoing to identify the root cause

Update 19/10/2026 18:00

Investigation is ongoing with support from Cisco, who have been reviewing diagnostic data and carrying out further testing this afternoon.
A change has been implemented which will may have caused a short interruption to service of a couple of minutes.
Student residences are not affected by this issue nor the change.

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.

Friday 9th October 2026 14:15

There is an issue affecting the ability to edit files in Microsoft Office on work area PCs, this is being investigated currently.

Please use the Web apps should you need to edit documents. Web apps can be accessed here:

We are sorry for any inconvenience caused.